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FAQ for administrators
The administrators of desk.ly can find what they are looking for here and get help with any questions about the set up and usage of our tool.
Licence management
Registrations, domains & dashboard
Plans
- How do I create a new location?
- How do I create a new floor?
- How do I create a seating plan with bookable seats?
- Where and how can I add authorised user groups?
- How can I move existing seats?
- How can I lock seats?
- How can I delete seats?
- Our locations have different working hours, how can I adjust them?
- Using Kiosk Mode in desk.ly
- Can I change the size of the placemarkers?
- What are zones and how can I manage them?
- How do I convert places into parking spaces?
- Can I add a time zone to a location?
- We work in shifts. Can this be displayed in desk.ly?
Features
Users
- Where can I find an overview of all users?
- How can I add users?
- How can I give an existing user admin rights?
- How can I assign users to subsidiary companies, departments and teams?
- What happens if I do not assign users to permission groups?
- Do I have to edit each user and assign them to a permission group or is there an easier way?
- How can I delete users?
- How do I manage user tags?
- How to assign roles to your users as an admin
- How do I add custom user tags?
- What roles are available at desk.ly and what permissions do they have?
Bookings
- How can I view the bookings of individual employees?
- Can I change the bookings of individual employees?
- Can I export an overview of the bookings?
- What is the check-in function and how do I activate it?
- Catering for meeting room bookings
- Waiting lists
- Priority booking
- How to create permanent bookings?
- How to set up time-based restrictions
- Can I reserve a seat using the QR code?
- How can I enable Home Office booking in desk.ly?
- How do I activate individual booking at a location?
System settings
- Can I change my company data, e.g. e-mail address or telephone number?
- How do I activate meeting rooms?
- Where can I change my preferred language?
- How do I adapt desk.ly to our corporate identity (CI)?
- The employees' names should not be shown on the seating plan. How do I manage this?
- Can I manage whether and for how long serial bookings can be made?
- Are parallel bookings possible for one day?
- How do I determine whether my employees can book for colleagues?
- What is the advanced user management and how can I activate it?
- Where can I delete my company?
- Can my employees upload profile pictures?
- How can I setup a Gravatar-Connection?