Skip to content
English
Contact our support team
Back to the homepage
  • There are no suggestions because the search field is empty.

Why do I not receive a payment receipt?

Despite debited payment, I do not receive an email with a payment receipt.

Customers who have set up a SEPA direct debit mandate will not receive automatic payment receipts. This is due to the time delay of the receipt of payment on our account. To be able to retrieve the corresponding payment receipts, they can be downloaded as follows.

1. Navigate to the license management via the admin area.

paymentreceipt

2. Click on "Manage your licences" to enter the payment portal.

manageyourlicenses

3. Select the desired invoice from the invoice history.

invoice3

4. You now can either download the invoice or the receipt of a paid invoice.

downloadreceipt

 

Do you have any further questions?

You can contact our support team by email at support@desk.ly at any time. From Monday to Friday, 9 am to 4 pm (CET), we are also available via live chat and/or by phone at +49 541 9625 9040.

You can also contact our support team here in the Help Centre by clicking the "Contact our support team" button in the top right corner. We are always happy to help!