Help Centre

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Help Centre

FAQ for users

FAQ for users

All desk.ly users can find answers and helpful tips here.

Book a seat with desk.ly

How can I book a meeting room?

What are zones and how can I use them?

How can I search for a seat?

Why do I only see one location, one floor or special places in desk.ly?

What are the different filter options?

How do I book a seat?

How will my booking be transferred to my calendar?

How do I book a place for my colleagues?

How do I book a place for multiple days?

How do I make an individual booking with desk.ly?

Express Booking & Status Message

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Booking overview

Why do I not see any bookings in the booking overview under the drop down menu?

Where can I check my bookings?

Can I check past / future bookings?

How can I delete a booking?

Who is in the office?

Where can I check who is still working in the office?

I know that my colleagues work in the office. How do I find them?

Why is the button "Who is in the office ?" not displayed?

Week Overview

What is the Week overview?

Registration and settings

How do I register as a user with desk.ly?

I don't have a licence - what now?

Where can I set my time zone?

The Login with Microsoft asks me for permissions, what do I have to do?

How can I change the language?

Where can I manage and view my preferred seats?

Who can book for me?

How can I reset my password?

Why don't I receive the password reset email?

How do I activate individual anonymisation?

How can I set my primary area?

How can I add a profile picture?

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Profile

How do I setup my Gravatar profile picture?

Troubleshooting

Something doesn't seem to be working properly, what can I do?