As an admin, you can assign the manager role who can then access a subset of the admin area.
Let's get started:
1. Log into desk.ly as an administrator.
2. Hover over the admin area with your mouse and click on "Users".
3. Click on "Edit" next to the user you wish to appoint as a manager.
4. Click on "Manager" in the "Rights conferred" section and confirm your selection by selecting "Save User".
5. Congratulations, you have appointed a manager who now has access to the following areas in the admin section.
Important note:
A manager does not have the authority to appoint other managers or administrators. This is a privilege reserved for administrators only.
Do you have any further questions?
You can contact our support team at any time by email (support@desk.ly). From Monday to Friday between 9 a.m. and 5 p.m., we are also available via live chat and/or by phone at +49 541 9625 9040.
You also have the option of contacting our support here via the Help Centre. To do so, use the button "contact the support team here", which you can find in the top right-hand corner.